Twisted River Wines | Wine Club FAQ
16965
page-template,page-template-full_width,page-template-full_width-php,page,page-id-16965,woocommerce-demo-store,woocommerce-no-js,ajax_fade,page_not_loaded,,qode_grid_1300,qode-content-sidebar-responsive,columns-3,qode-child-theme-ver-1.0.0,qode-theme-ver-16.5,qode-theme-bridge,disabled_footer_top,wpb-js-composer js-comp-ver-5.4.7,vc_responsive
 

Wine Club FAQ

Frequently Asked Questions

Twisted River Wine Club FAQ’s

What is the commitment?

When you sign up to the Twisted River Wine Club to receive discounts either online or at the cellar door you are committing to receiving a minimum number of wines dsepending upon your level of membership.

Do I have to be a member for a any particular period of time?

We ask that you commit to a minimum of one year of membership. Following your initial purchase and after 12 months, if you want to opt out just let us know by email or written correspondence.

Are there any shipping costs?

No, as a Twisted River Wine Club member you will receive free shipping on your club packs anywhere in Australia. Shipping will only be charged on orders of less than twelve bottles.

Can I choose my own wines?

Yes, just select the “Choose your own” option. You can then mix and match across the whole range or simply select a straight dozen of a single variety. Alternatively, our Tasting Dozens (and Six Packs) are an excellent option (and include a mixed pack, red only and white only pack).

What discounts are available?

Discounts are based on the level of membership, determined by the number of cases and/or frequency of delivery.

Can I change my wines for “Select your own”?

Yes, simply log into your account and change your selection prior to dispatch of your delivery. If you don’t change your selection it will be based on your previous varietal selection. Note, vintages may vary as new vintages are released.

Can I change the frequency of delivery?

Yes. You can do this by logging into your account and changing your preferences.

Can I change club packs?

Yes, you can by logging into your account or contacting us prior to your scheduled delivery. The appropriate discount will apply to the pack option you choose. If you change your option from the ‘Tasting Pack’ to a ‘Select your Own’ dozen, the new payment and delivery date will be will be on the day you make that change.

Will Twisted River contact me prior to my club delivery arriving?

Yes, we will send you an email well in advance of delivery (usually one month in advance) reminding you to change your club preferences, and updating your delivery details and credit card details if they have changed. If we don’t hear from you we will assume you are happy to receive your wine as per Wine Club agreement.

Can I defer my delivery if I will be away?

Yes, just please let us know if you will be away and we can deliver earlier or hold onto your wine and deliver when you are back home.

How do you deliver my wines?

We deliver to your nominated address using either Australia Post or courier. They will normally deliver to your door or Post Office Box if you prefer. Please update your account with any special delivery instructions.

What happens if my wine is lost or broken in transit?

Please notify us straight away if there is a significant delay in receiving your wine. If your wine is lost or broken we will send you a replacement delivery straight away.

How do I receive my discount on all other purchases at the cellar door or online?

Simply log into your account. Once logged in you will receive the relevant member level % discount on your purchases.

Are my Credit Card details stored on the site?

No. We use Stripe payment gateway as well as a SSL certificate to protect your privacy.

How do I update my details?

You can manage the following in your Twisted River Wines account.

Billing and shipping details
Payment details including updating expired credit cards
Change your wine preferences in your Bluestone Select your own.
Switch between packs and/ or frequency of delivery
View orders and invoices

I have forgotten my password how do I retrieve it?

Please navigate to the My Account page by clicking here. On this page you can click on “Lost Password”

SAVE 15% WHEN YOU PURCHASE 12 BOTTLES Dismiss

Newsletter


First Name
Last Name
Email address
X